Privacy Policy – Reliable, Safe, Compliant 

Roofers Warehouse respects your privacy and is committed to protecting your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store and disclose your Personal Information, and how you may access or correct it.

Business Name: Roofers Warehouse

Legal Entity: Sell Selling Sold Pty Ltd

ABN: 35 669 987 071

Registered Address: 25 Link Crescent, Quanda Industrial Estate, Coolum QLD 4573

Phone: 07 5315 8100
Email: sales@rooferswarehouse.com.au

By engaging with us – whether in store, online, by phone or through trade accounts – you agree to the terms of this Privacy Policy.

1. Collecting Your Personal Information

What Is “Personal Information”?

“Personal Information” means information or an opinion that identifies you as an individual.

We may collect both current and historical Personal Information including (but not limited to):

• Name, address and contact details
• Identification information (such as driver’s licence where required)
• Business or company details
• Positions held within an organisation
• Details provided in forms or applications
• Payment details
• Enquiry or complaint information
• Safety or incident information at our premises
• CCTV footage where applicable
• Details relating to promotions, events or marketing participation

We only collect Personal Information that is reasonably necessary for our business operations.

How We Collect Personal Information

We collect Personal Information in a number of ways, including:

• Directly from you when you contact us, place orders, open an account, request a quote, apply for employment, or engage with us in store or online
• Through written, digital or verbal communications
• Via our website, online forms or cookies
• From third parties such as suppliers, service providers, credit reporting bodies, referees or publicly available sources (where lawful)
• Through CCTV systems operating at our premises for safety and security purposes

Where reasonable and practical, we will collect Personal Information directly from you.

2. How We Use Your Personal Information

We use Personal Information for purposes connected with operating our business, including:

• Supplying products and services
• Processing orders, click and collect requests, and deliveries
• Managing trade relationships
• Providing quotes and account support
• Processing payments
• Improving our products, services and customer experience
• Communicating relevant product or service updates
• Conducting research and business analysis
• Responding to enquiries, complaints or warranty claims
• Managing workplace safety and site compliance
• Protecting our lawful interests

If you do not provide certain Personal Information, we may not be able to supply products, process orders or provide services.

You may opt out of direct marketing communications at any time by contacting us.

3. Disclosure Of Personal Information

We may disclose Personal Information to third parties who assist us in operating our business, including:

• Service providers and subcontractors
• Delivery and transport providers
• IT and technology providers
• Professional advisers (legal, accounting, auditing)
• Banking and payment processors
• Marketing service providers
• Government authorities where required by law

We may also disclose information:

• Where required or authorised by law
• In connection with business restructuring, sale or acquisition
• With your consent

All third parties are required to handle Personal Information in accordance with applicable privacy laws.

4. Storage And Security Of Personal Information

We take reasonable steps to ensure Personal Information is protected from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal Information may be stored:

• In secure electronic systems
• In paper records at our premises
• With authorised third-party providers

When Personal Information is no longer required, we take reasonable steps to securely destroy or de-identify it.

5. Overseas Disclosure

Some of our service providers may be located overseas.

Where Personal Information is disclosed outside Australia, we take reasonable steps to ensure the recipient handles that information in accordance with Australian privacy standards.

6. Hiring And Recruitment

If you apply for a position with Roofers Warehouse, we may collect information relating to:

• Employment history
• Qualifications and licences
• References
• Background or screening checks
• Eligibility to work in Australia

Sensitive information will only be collected with your consent where required by law.

We use this information to assess your suitability for employment and manage recruitment processes.

7. Employees And Contractors

This section applies to current and former employees and contractors.

We may collect and use Personal Information relating to:

• Employment terms and performance
• Payroll and taxation
• Superannuation
• Training and compliance
• Workplace health and safety
• Leave and benefits
• Emergency contact details

Certain laws require us to collect and retain specific employment information.

We may disclose employment-related information to relevant authorities, insurers or service providers where required.

8. Website And Online Activity

When you use our website, we may collect information such as:

• Pages visited
• Time spent on our website
• Browser type and device information
• IP address

We use cookies to enhance your browsing experience and improve website functionality.

You may configure your browser to refuse cookies, however this may affect website performance.

We are not responsible for the privacy practices of third-party websites linked from our website.

9. Accessing Or Correcting Your Information

You may request access to, or correction of, the Personal Information we hold about you.

Requests can be made by contacting us at:

Email: sales@rooferswarehouse.com.au
Phone: 07 5315 8100

We will respond within a reasonable timeframe.

In some circumstances permitted by law, we may decline access and will provide written reasons where required.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details above.

We will investigate and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes To This Privacy Policy

This Privacy Policy may be updated from time to time.

The most current version will always be available on our website.

Last Updated: March 2026